Shipping policy

Last updated: July 9, 2026

Thank you for shopping with Bamboo Origin. We ship handcrafted bamboo products to supported destinations shown at checkout. This policy explains how processing, shipping estimates, tracking, and international delivery work.

Order Processing Time

Most orders are prepared within 2-5 business days after payment is confirmed. Because our products are handmade or prepared in small batches, processing may take slightly longer during peak periods, holidays, or unexpected carrier delays.

Orders are processed on business days, excluding weekends and public holidays.

Estimated Delivery Time

Estimated delivery is typically 7-20 business days after dispatch, depending on the destination country, carrier route, customs processing, and local delivery conditions.

Delivery estimates are provided for guidance and are not guaranteed delivery dates. International shipments can sometimes take longer due to customs checks, weather events, local carrier backlogs, or high-volume seasons.

Shipping Rates

Available shipping methods, rates, and estimated delivery options are shown at checkout before payment. Some products or destinations may qualify for free shipping when shown at checkout.

Current U.S. phone-stand offer: Eligible U.S. addresses currently receive free Economy or Standard shipping on the Zen Bamboo Phone Speaker Stand. Through July 20, 2026 (Japan time), use code FIRST10 to pay $36. View the verified $36 U.S. offer and check compatibility before ordering.

Tracking Information

When tracking is available, we will send the tracking number to the email address used at checkout. Tracking updates may take several days to appear after the parcel is handed to the carrier.

International Orders, Duties, and Taxes

International orders may be subject to import duties, taxes, VAT, customs fees, brokerage fees, or local delivery charges. These charges are set by the destination country and are the customer's responsibility unless clearly included at checkout.

Bamboo Origin cannot control customs processing times or local import charges. If you are unsure about your country's import rules, please check with your local customs office before placing an order.

Address Accuracy

Please review your shipping address carefully before placing an order. We are not responsible for delays, failed delivery, or lost parcels caused by incorrect, incomplete, or outdated shipping information.

If you notice an address mistake, contact us as soon as possible at luoinsect@gmail.com. We will try to help, but we cannot guarantee changes once an order has been processed or shipped.

Lost, Delayed, or Stuck Shipments

If your tracking has not updated for an unusual amount of time, contact us with your order number. We will review the shipment status and help you understand the next step.

Please allow extra time for international delivery before assuming a parcel is lost. Carrier investigations can take time, especially when more than one postal or delivery service is involved.

Damaged Packages

If your item arrives damaged, contact us within 7 days of delivery. Please include your order number and clear photos of the product, packaging, and shipping label so we can review the issue.

Contact

For shipping questions, email us at luoinsect@gmail.com. If your message is about an existing order, please include your order number and the email address used at checkout.